Category: ITSM

8 European alternatives to Hornbill — GDPR-compliant & EU-hosted.

UK-based Enterprise Service Management / ITSM SaaS platform (incident, request, change, problem, asset management), headquartered in London.

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Facts

Headquarters: GB (OTHER)
Category: ITSM
Type: Product
GDPR-compliant: Yes
Open-source: No
Data hosting: GB, EU

Top EU-based & GDPR-compliant alternatives to Hornbill

4me
Dutch ITSM platform for enterprise service management and collaboration
NL · commercial
↗
CDESK
Slovak ITSM platform for helpdesk, CMDB and service level management
SK · commercial
↗
Combodo iTop
French open-source ITSM platform with CMDB and incident management
FR · open-source
↗
Dixa
Danish customer service platform
DK · commercial
↗
EasyVista
French ITSM platform.
FR · commercial
↗
GLPI
French ITSM/asset OSS.
FR · open-source
↗
i-doit
German CMDB.
DE · open-source
↗
iTop
Self-host ITSM/CMDB (EU-hostable).
FR · open-source
↗

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Frequently asked questions

What is the best European alternative to Hornbill?

It depends on your use case. Strong EU alternatives to Hornbill include 4me, CDESK and Combodo iTop. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Hornbill?

Yes. Open-source EU alternatives to Hornbill include Combodo iTop, GLPI, i-doit and iTop. These keep your data fully under your own control and let you self-host if you want to.

Is Hornbill GDPR-compliant and where is the data hosted?

Hornbill is headquartered in GB (OTHER) and hosts data in GB, EU. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

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