Category: ITSM

8 European alternatives to osTicket — GDPR-compliant & EU-hosted.

Open-source helpdesk and ticketing system for customer service and IT support

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Facts

Headquarters: EU (EU)
Category: ITSM
Type: Product
GDPR-compliant: Yes
Open-source: Yes
Data hosting: EU

Top EU-based & GDPR-compliant alternatives to osTicket

4me
Dutch ITSM platform for enterprise service management and collaboration
NL · commercial
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CDESK
Slovak ITSM platform for helpdesk, CMDB and service level management
SK · commercial
↗
Combodo iTop
French open-source ITSM platform with CMDB and incident management
FR · open-source
↗
Dixa
Danish customer service platform
DK · commercial
↗
EasyVista
French ITSM platform.
FR · commercial
↗
GLPI
French ITSM/asset OSS.
FR · open-source
↗
i-doit
German CMDB.
DE · open-source
↗
iTop
Self-host ITSM/CMDB (EU-hostable).
FR · open-source
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Frequently asked questions

What is the best European alternative to osTicket?

It depends on your use case. Strong EU alternatives to osTicket include 4me, CDESK and Combodo iTop. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to osTicket?

Yes. Open-source EU alternatives to osTicket include Combodo iTop, GLPI, i-doit and iTop. These keep your data fully under your own control and let you self-host if you want to.

Is osTicket GDPR-compliant and where is the data hosted?

osTicket is headquartered in EU (EU) and hosts data in EU. It is also open-source, so you can self-host it. That makes osTicket an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

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