Category: ITSM

8 European alternatives to OTRS — GDPR-compliant & EU-hosted.

OTRS is a proprietary IT service management and help-desk platform. The open-source Community Edition was officially discontinued in January/February 2021 (EOL March 2020). The current product is sold exclusively as a commercial subscription (Starter/Advanced/Pro tiers). Since December 2024, OTRS AG is majority-owned by EasyVista SAS (France, Eurazeo PE).

Visit website ↗Assessment

Facts

Headquarters: DE (EU)
Category: ITSM
Type: Product
GDPR-compliant: Yes
Open-source: No
Data hosting: EU

Top EU-based & GDPR-compliant alternatives to OTRS

4me
Dutch ITSM platform for enterprise service management and collaboration
NL · commercial
↗
CDESK
Slovak ITSM platform for helpdesk, CMDB and service level management
SK · commercial
↗
Combodo iTop
French open-source ITSM platform with CMDB and incident management
FR · open-source
↗
Dixa
Danish customer service platform
DK · commercial
↗
EasyVista
French ITSM platform.
FR · commercial
↗
GLPI
French ITSM/asset OSS.
FR · open-source
↗
i-doit
German CMDB.
DE · open-source
↗
iTop
Self-host ITSM/CMDB (EU-hostable).
FR · open-source
↗

View category on the map Open in the alternatives dashboard

Frequently asked questions

What is the best European alternative to OTRS?

It depends on your use case. Strong EU alternatives to OTRS include 4me, CDESK and Combodo iTop. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to OTRS?

Yes. Open-source EU alternatives to OTRS include Combodo iTop, GLPI, i-doit and iTop. These keep your data fully under your own control and let you self-host if you want to.

Is OTRS GDPR-compliant and where is the data hosted?

OTRS is headquartered in DE (EU) and hosts data in EU. That makes OTRS an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Also in this category

← Back to all alternatives