Category: ITSM
8 European alternatives to Ivanti ITSM — GDPR-compliant & EU-hosted.
IT service management platform with EU hosting and asset management
Facts
- Headquarters
- GB (OTHER)
- Category
- ITSM
- Type
- Product
- GDPR-compliant
- Yes
- Open-source
- No
- Data hosting
- EU
Top EU-based & GDPR-compliant alternatives to Ivanti ITSM
- OTRS↗
OTRS is a proprietary IT service management and help-desk platform. The open-source Community Edition was officially discontinued in January/February 2021 (EOL March 2020). The current product is sold exclusively as a commercial subscription (Starter/Advanced/Pro tiers). Since December 2024, OTRS AG is majority-owned by EasyVista SAS (France, Eurazeo PE).
DE · commercial
Frequently asked questions
What is the best European alternative to Ivanti ITSM?
It depends on your use case. Strong EU alternatives to Ivanti ITSM include Combodo iTop, GLPI and OTRS. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.
Are there open-source alternatives to Ivanti ITSM?
Yes. Open-source EU alternatives to Ivanti ITSM include Combodo iTop, GLPI, Request Tracker, Zammad, Znuny, Otobo and i-doit. These keep your data fully under your own control and let you self-host if you want to.
Is Ivanti ITSM GDPR-compliant and where is the data hosted?
Ivanti ITSM is headquartered in GB (OTHER) and hosts data in EU. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.