Category: ITSM

8 European alternatives to ManageEngine ServiceDesk Plus — GDPR-compliant & EU-hosted.

ITSM platform with EU hosting for incidents, changes and assets

Visit website ↗Assessment

Facts

Headquarters: GB (OTHER)
Category: ITSM
Type: Product
GDPR-compliant: Yes
Open-source: No
Data hosting: EU

Top EU-based & GDPR-compliant alternatives to ManageEngine ServiceDesk Plus

Combodo iTop
French open-source ITSM platform with CMDB and incident management
FR · open-source
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GLPI
French ITSM/asset OSS.
FR · open-source
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OTRS
OTRS is a proprietary IT service management and help-desk platform. The open-source Community Edition was officially discontinued in January/February 2021 (EOL March 2020). The current product is sold exclusively as a commercial subscription (Starter/Advanced/Pro tiers). Since December 2024, OTRS AG is majority-owned by EasyVista SAS (France, Eurazeo PE).
DE · commercial
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Request Tracker
open-source ticketing and issue tracking system for IT teams
DE · open-source
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Zammad
German helpdesk; self-host.
DE · open-source
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Znuny
Open-source ITSM platform, community fork of OTRS from Germany
DE · open-source
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Otobo
Open-source ITSM and help-desk platform by Rother OSS GmbH (Oberasbach, Bavaria), an active fork of OTRS Community Edition with modern feature development
DE · open-source
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i-doit
German CMDB.
DE · open-source
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Frequently asked questions

What is the best European alternative to ManageEngine ServiceDesk Plus?

It depends on your use case. Strong EU alternatives to ManageEngine ServiceDesk Plus include Combodo iTop, GLPI and OTRS. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to ManageEngine ServiceDesk Plus?

Yes. Open-source EU alternatives to ManageEngine ServiceDesk Plus include Combodo iTop, GLPI, Request Tracker, Zammad, Znuny, Otobo and i-doit. These keep your data fully under your own control and let you self-host if you want to.

Is ManageEngine ServiceDesk Plus GDPR-compliant and where is the data hosted?

ManageEngine ServiceDesk Plus is headquartered in GB (OTHER) and hosts data in EU. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

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