Category: ITSM
8 European alternatives to Freshservice — GDPR-compliant & EU-hosted.
IT service management by Freshworks
Facts
- Headquarters
- US (US)
- Category
- ITSM
- Type
- Product
- GDPR-compliant
- No
- Open-source
- No
- Data hosting
- US
Top EU-based & GDPR-compliant alternatives to Freshservice
- OTRS↗
OTRS is a proprietary IT service management and help-desk platform. The open-source Community Edition was officially discontinued in January/February 2021 (EOL March 2020). The current product is sold exclusively as a commercial subscription (Starter/Advanced/Pro tiers). Since December 2024, OTRS AG is majority-owned by EasyVista SAS (France, Eurazeo PE).
DE · commercial
Frequently asked questions
What is the best European alternative to Freshservice?
It depends on your use case. Strong EU alternatives to Freshservice include TOPdesk, EasyVista and Zammad. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.
Are there open-source alternatives to Freshservice?
Yes. Open-source EU alternatives to Freshservice include Zammad, Combodo iTop, GLPI, Request Tracker and Znuny. These keep your data fully under your own control and let you self-host if you want to.
Is Freshservice GDPR-compliant and where is the data hosted?
Freshservice is headquartered in US and hosts data in US. Its GDPR compliance is limited or unclear. For full EU data residency the EU alternatives on this page usually offer more certainty.