Category: ITSM
8 European alternatives to Zendesk — GDPR-compliant & EU-hosted.
Customer service and helpdesk platform
Facts
- Headquarters
- US (US)
- Category
- ITSM
- Type
- Product
- GDPR-compliant
- No
- Open-source
- No
- Data hosting
- US, EU
Top EU-based & GDPR-compliant alternatives to Zendesk
- OTRS↗
OTRS is a proprietary IT service management and help-desk platform. The open-source Community Edition was officially discontinued in January/February 2021 (EOL March 2020). The current product is sold exclusively as a commercial subscription (Starter/Advanced/Pro tiers). Since December 2024, OTRS AG is majority-owned by EasyVista SAS (France, Eurazeo PE).
DE · commercial
Frequently asked questions
What is the best European alternative to Zendesk?
It depends on your use case. Strong EU alternatives to Zendesk include Dixa, Zammad and OTRS. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.
Are there open-source alternatives to Zendesk?
Yes. Open-source EU alternatives to Zendesk include Zammad, GLPI, Combodo iTop, Request Tracker, Znuny and Otobo. These keep your data fully under your own control and let you self-host if you want to.
Is Zendesk GDPR-compliant and where is the data hosted?
Zendesk is headquartered in US and hosts data in US, EU. Its GDPR compliance is limited or unclear. For full EU data residency the EU alternatives on this page usually offer more certainty.