Category: Helpdesk & Customer Service

8 European alternatives to osTicket — GDPR-compliant & EU-hosted.

Open-source ticketing system for customer support and helpdesk

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Facts

Headquarters: US (US)
Category: Helpdesk & Customer Service
Type: Product
GDPR-compliant: Yes
Open-source: Yes
Data hosting: EU

Top EU-based & GDPR-compliant alternatives to osTicket

FreeScout
Open-source helpdesk and shared mailbox, comparable to Help Scout
NL · open-source
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Zammad
German open-source helpdesk system with ticketing, live chat and knowledge base
DE · open-source
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Crisp
French customer service platform with live chat, chatbot and shared inbox
FR · commercial
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Dixa
Danish customer service platform with conversational support across all channels
DK · commercial
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LiveAgent
Slovak helpdesk and live chat platform with ticketing and call centre functionality
SK · commercial
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LiveChat
Polish live chat and customer service platform for online communication
PL · commercial
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Tidio
Polish live chat and chatbot platform for customer service and sales
PL · commercial
↗
Trengo
Dutch omnichannel customer service platform for WhatsApp, email and social media
NL · commercial
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Frequently asked questions

What is the best European alternative to osTicket?

It depends on your use case. Strong EU alternatives to osTicket include FreeScout, Zammad and Crisp. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to osTicket?

Yes. Open-source EU alternatives to osTicket include FreeScout and Zammad. These keep your data fully under your own control and let you self-host if you want to.

Is osTicket GDPR-compliant and where is the data hosted?

osTicket is headquartered in US and hosts data in EU. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

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