Category: Helpdesk & Customer Service

8 European alternatives to Zammad — GDPR-compliant & EU-hosted.

German open-source helpdesk system with ticketing, live chat and knowledge base

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Facts

Headquarters: DE (EU)
Category: Helpdesk & Customer Service
Type: Product
GDPR-compliant: Yes
Open-source: Yes
Data hosting: EU

Top EU-based & GDPR-compliant alternatives to Zammad

Aircall
French cloud telephony platform from Paris with integrations for helpdesk and CRM
FR · commercial
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Crisp
French customer service platform with live chat, chatbot and shared inbox
FR · commercial
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Dixa
Danish customer service platform with conversational support across all channels
DK · commercial
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FreeScout
Open-source helpdesk and shared mailbox, comparable to Help Scout
NL · open-source
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LiveAgent
Slovak helpdesk and live chat platform with ticketing and call centre functionality
SK · commercial
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LiveChat
Polish live chat and customer service platform for online communication
PL · commercial
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Tidio
Polish live chat and chatbot platform for customer service and sales
PL · commercial
↗
Trengo
Dutch omnichannel customer service platform for WhatsApp, email and social media
NL · commercial
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Frequently asked questions

What is the best European alternative to Zammad?

It depends on your use case. Strong EU alternatives to Zammad include Aircall, Crisp and Dixa. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Zammad?

Yes. Open-source EU alternatives to Zammad include FreeScout. These keep your data fully under your own control and let you self-host if you want to.

Is Zammad GDPR-compliant and where is the data hosted?

Zammad is headquartered in DE (EU) and hosts data in EU. It is also open-source, so you can self-host it. That makes Zammad an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

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