12 European Helpdesk & Customer Service vendors.
Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. Below, every vendor in the knowledge base headquartered in the EU or the EEA, each checked by us for headquarters, owner, hosting and licence. Non-European vendors are listed at the bottom with a link to their European alternatives.
33 vendors in total: 12 European, 14 American, 7 other; 6 open source. Last checked: 5 October 2026.
Why this matters for digital sovereignty
Helpdesk systems collect customer data, contact history and sometimes attachments with personal information, making GDPR decisive for retention periods and access. Check the hosting location, whether the vendor's own support staff can view tickets, and whether data can easily be exported.
European vendors
- AircallEU sovereign
French cloud telephony platform from Paris with integrations for helpdesk and CRM
France
- CrispEU sovereign
French customer service platform with live chat, chatbot and shared inbox
France
- DixaEU sovereign
Danish customer service platform with conversational support across all channels
Denmark
- EasiwareEU sovereign
French omnichannel customer-service platform (Paris) with AI functionality (easiAI).
France
- eDeskEU sovereign
Irish e-commerce helpdesk platform (Dublin) with 250+ integrations for marketplace sellers.
Ireland
- FreeScoutSelf-hosted / open source
Open-source helpdesk and shared mailbox, comparable to Help Scout
Netherlands · open-source
- LiveAgentEU sovereign
Slovak helpdesk and live chat platform with ticketing and call centre functionality
Slovakia
- LiveChatEU sovereign
Polish live chat and customer service platform for online communication
Poland
- TidioEU sovereign
Polish live chat and chatbot platform for customer service and sales
Poland
- TrengoEU sovereign
Dutch omnichannel customer service platform for WhatsApp, email and social media
Netherlands
- UserlikeEU sovereign
German live chat and messaging platform for customer service via website and WhatsApp
Germany
- ZammadEU sovereign
German open-source helpdesk system with ticketing, live chat and knowledge base
Germany · open-source
Non-European vendors in this category
For each vendor, the page with European alternatives and the sovereignty profile.
- Non-EU vendorChatwootUnited States · 8 EU alternatives
- Self-hosted / open sourceDeskproUnited States · 8 EU alternatives
- Self-hosted / open sourceFaveo HelpdeskIndia · 8 EU alternatives
- Non-EU vendorFive9United States · 8 EU alternatives
- Non-EU vendorFreshdesk EU (Freshworks)United States · 8 EU alternatives
- Non-EU vendorFrontUnited States · 8 EU alternatives
- Non-EU vendorGenesys Cloud CXUnited States · 8 EU alternatives
- Non-EU vendorGorgiasUnited States · 8 EU alternatives
- Non-EU vendorHappyFoxUnited States · 8 EU alternatives
- Non-EU vendorHelp ScoutUnited States · 8 EU alternatives
- Non-EU vendorHelpCrunchUnited States · 8 EU alternatives
- Non-EU vendorIntercom (nu Fin)United States · 8 EU alternatives
- Non-EU vendorKayakoUnited Kingdom · 8 EU alternatives
- Non-EU vendorKustomerUnited States · 8 EU alternatives
- Non-EU vendorOracle Service Cloud (B2C Service)United States · 8 EU alternatives
- Self-hosted / open sourceosTicketUnited States · 8 EU alternatives
- Non-EU vendorSalesforce Service CloudUnited States · 8 EU alternatives
- Non-EU vendorSolarWinds Service DeskUnited States · 8 EU alternatives
- Non-EU vendorTalkdeskUnited States · 8 EU alternatives
- Non-EU vendorUVdeskIndia · 8 EU alternatives
- Non-EU vendorZoho DeskIndia · 8 EU alternatives
Frequently asked questions
Which European Helpdesk & Customer Service vendors are there?
The knowledge base lists 12 European Helpdesk & Customer Service vendors, including Aircall, Crisp, Dixa and Easiware. Every record is checked for headquarters, ultimate owner, hosting locations and licence.
Are there open-source options for Helpdesk & Customer Service?
Yes. Open-source Helpdesk & Customer Service software from Europe includes FreeScout and Zammad; you can self-host it with the encryption keys under your own control.