20 European ITSM vendors.
ITSM: IT Service Management — ticketing, CMDB, asset management. Below, every vendor in the knowledge base headquartered in the EU or the EEA, each checked by us for headquarters, owner, hosting and licence. Non-European vendors are listed at the bottom with a link to their European alternatives.
32 vendors in total: 20 European, 7 American, 5 other; 9 open source. Last checked: 4 October 2026.
Why this matters for digital sovereignty
ITSM platforms hold configuration data, incident records and sometimes access details for your IT environment, making them an attractive target and relevant under NIS2 for essential entities. Check where tickets and configuration data are stored and whether the vendor supports role-based access control.
European vendors
- Axxerion (Spacewell Workplace)EU sovereign
Facility and workplace management software (CAFM/IWMS) by Spacewell (Antwerp), bundled as Spacewell Workplace since 2021; Spacewell is part of Germany's Nemetschek.
Belgium · owner in Germany
- CDESKEU sovereign
Slovak ITSM platform for helpdesk, CMDB and service level management
Slovakia
- Combodo iTopEU sovereign
French open-source ITSM platform with CMDB and incident management
France · open-source
- DixaEU sovereign
Danish customer service platform
Denmark
- EasyVistaEU sovereign
French ITSM platform.
France
- EfecteEU sovereign
Finnish cloud ITSM and IAM platform for European organisations
Finland · owner in Germany
- GLPIEU sovereign
French ITSM/asset OSS.
France · open-source
- i-doitEU sovereign
German CMDB.
Germany · owner in Netherlands · open-source
- iTopEU sovereign
Self-host ITSM/CMDB (EU-hostable).
France · open-source
- KY2HelpEU sovereign
Austrian ITSM platform for service management and process automation
Austria
- Matrix42EU sovereign
German ITSM/UEM suite.
Germany
- OMNINETEU sovereign
German ITSM and business process management platform
Germany
- OtoboSelf-hosted / open source
Open-source ITSM and help-desk platform by Rother OSS GmbH (Oberasbach, Bavaria), an active fork of OTRS Community Edition with modern feature development
Germany · open-source
- OTRSEU sovereign
OTRS is a proprietary IT service management and help-desk platform. The open-source Community Edition was officially discontinued in January/February 2021 (EOL March 2020). The current product is sold exclusively as a commercial subscription (Starter/Advanced/Pro tiers). Since December 2024, OTRS AG is majority-owned by EasyVista SAS (France, Eurazeo PE).
Germany · owner in France
- REALTECHEU sovereign
German IT service management and SAP consulting platform
Germany
- Request TrackerEU sovereign
open-source ticketing and issue tracking system for IT teams
Germany · open-source
- TOPdeskEU sovereign
Dutch ITSM/ESM platform.
Netherlands
- USUEU sovereign
German IT and customer service management platform
Germany
- ZammadEU sovereign
German helpdesk; self-host.
Germany · open-source
- ZnunySelf-hosted / open source
Open-source ITSM platform, community fork of OTRS from Germany
Germany · open-source
Non-European vendors in this category
For each vendor, the page with European alternatives and the sovereignty profile.
- Non-EU vendor4meUnited States · 8 EU alternatives
- Non-EU vendorAlembaUnited Kingdom · 8 EU alternatives
- Non-EU vendorBMC Helix ITSMUnited States · 8 EU alternatives
- Non-EU vendorFreshserviceUnited States · 8 EU alternatives
- Non-EU vendorHornbillUnited Kingdom · 5 EU alternatives
- Non-EU vendorIvanti ITSMUnited Kingdom · 8 EU alternatives
- Non-EU vendorJira Service ManagementUnited States · 8 EU alternatives
- Non-EU vendorManageEngine ServiceDesk PlusUnited Kingdom · 8 EU alternatives
- Self-hosted / open sourceosTicketUnited States · 5 EU alternatives
- Non-EU vendorServiceNowUnited States · 8 EU alternatives
- Non-EU vendorSysAidIsrael · 8 EU alternatives
- Non-EU vendorZendeskUnited States · 8 EU alternatives
Frequently asked questions
Which European ITSM vendors are there?
The knowledge base lists 20 European ITSM vendors, including Axxerion (Spacewell Workplace), CDESK, Combodo iTop and Dixa. Every record is checked for headquarters, ultimate owner, hosting locations and licence.
Are there open-source options for ITSM?
Yes. Open-source ITSM software from Europe includes Combodo iTop, GLPI, i-doit and iTop; you can self-host it with the encryption keys under your own control.